Basic HTML Version
58
STEP
Read
the online information, then
decide whether the following statements
are true (T) or false (F). Correct the false
ones.
1
The customer would like to rent a car in
Italy.
2
He would like to rent it for two weeks in
September.
3
He will pick up and return the car at the
same location.
4
He is interested in a medium-sized car.
5
He can pay either online or at the
location reservation.
6
Rates will be charged in euros.
7
Both rates include unlimited mileage.
1
Clerk:
Good morning. How can I help you?
Customer:
Hello. I’d like to rent a car for a week,
please.
Clerk:
Certainly. What type of car would you
like?
Customer:
A small or medium car, please.
Clerk:
Have you got any model or make in
mind? Opel, Peugeot or Volkswagen for
example.
Customer:
Well… I don’t know…
Clerk:
What about a Volkswagen Golf 1.6?
We’ve got a few available at the
moment. Would you like to pick up the
car now?
Customer:
Yes, if it is possible. How much is it
going to cost for seven days?
Clerk:
Let me see… Where would you like to
return the car? Here?
Customer:
No, we’d return it at Gatwick airport.
We’re flying back home from Gatwick
airport next week.
Clerk:
So there’s an airport surcharge. In
conclusion, you would like to hire a
Volkswagen Golf 1.6 for seven days and
return it at Gatwick airport on the 19th
August. Am I right?
Customer:
Yes. How much is it going to cost?
Clerk:
Everything included, it’ll cost you
£196.99.
Customer:
That’s fine. Can I pay by credit card?
Clerk:
Certainly. May I see your driving
licence, please?
Customer:
Of course. Here
you are.
Clerk:
Thank you. Will
you sign the
contract here,
please?
Customer:
Sure.
Clerk:
And here’s your
key. Enjoy your
trip. Bye!
1
When is the conversation taking place?
A
on the 19th August.
B
on the 9th August.
C
on the 12th August.
2
Which makes of car does the clerk offer the customer?
3
Where will he return the car, and why?
Read
the conversation taking place in a car rental agency in London
between an Italian customer and a clerk. Then answer the questions below.
2
Pick-up Location or Airport Code
Turin Airport
Return Location or Airport Code
Rome Fiumicino Airport
Pick-up Date and Time:
14/09/11
16
:00
Return Date and Time:
21/09/11
08
:00
Hire Car Type:
302.41
EUR
Unlimited Free Kilometres Included
Pre-Pay Online
329.64
EUR
Unlimited Free Kilometres Included
Pay at Location
Fiat Grande Punto o similar
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