Basic HTML Version
8
Booking
Check In & Out
STEP
1
What’s Your Style?
.........................
88
STEP
2
Face-to-Face & Telephone
Booking
.............................................
89
STEP
3
Booking on the Internet
..............
93
STEP
4
Booking at a Travel Agency
........
96
STEP
5
Writing Reservations
....................
101
STEP
6
Cancellations
...................................
105
.............................
107
STEP
1
Welcome to...!
..................................
109
STEP
2
Checking In
.....................................
110
STEP
3
The Reception
.................................
112
STEP
4
Room Services
.................................
115
STEP
5
Checking Out
...................................
117
STEP
6
Complaints
.......................................
120
.............................
122
Listening
listening to a secretary making a hotel reservation by
phone
complete a dialogue with the missing information
listen to the conversation between a travel agent and
a hotel reservations manager
listen to the telephone conversation between a
woman and a hotel receptionist
Speaking
discuss the factors that determine the quality of
accommodation
role play the conversation between a travel agent and
a customer who wants to make a reservation
Reading
read booking sheets, website pages, brochures,
business correspondence
Writing
fill in a reservation form
fill in a voucher
write a letter of booking
write a letter of cancellation
Listening
listen to a dialogue between a guest and a hotel
receptionist
listen to some phone calls received by a hotel
receptionist
Speaking
role play conversations between a hotel receptionist
and customers
Reading
vouchers, hotel leaflets, comment cards, business
correspondence
Writing
take a phone message
fill in a comment card
write letters of complaint
UNIT 5
UNIT 6
CLIL Resource for English - History - Tourism
and Travel - Italian
The Hotel Principe di Savoia
.....................
124
Contact Zone
pp. 89, 108
pp. 117, 123
p. 103
Iniziali.indd 8
30/12/1